Frequently Asked Questions
Everything you need to know about our fresh food subscription service.
How do I manage my subscription frequency?
You can easily adjust your delivery schedule by logging into your account dashboard. We offer weekly, bi-weekly, and monthly options to suit your needs.
Can I skip a delivery if I am out of town?
Yes, you can skip any scheduled delivery through your account settings. Please ensure you make the change at least 48 hours before your next renewal date.
How is the food kept fresh during transit?
We use eco-friendly insulated liners and recyclable gel packs to ensure your food stays at the optimal temperature until it reaches your doorstep.
What is your policy on ingredient sourcing?
We partner with local farmers and sustainable suppliers to ensure that every meal contains high-quality, non-GMO, and seasonal ingredients.
Are there any hidden fees or cancellation penalties?
No, there are no hidden fees. You can cancel your subscription at any time without penalty, provided it is done before the weekly cutoff time.
What should I do if my box arrives damaged?
If your order arrives in poor condition, please contact our support team within 24 hours with a photo of the damage, and we will issue a full refund or replacement.